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Help

Support

Contact us

Email [email protected] with any question about Sleep History. In the app, you can also open Settings and tap Send Feedback under About. To open Settings, tap the settings button at the top of the Home screen.

Manage or cancel your subscription

Sleep History Premium is an auto-renewing subscription billed by Apple, so it is managed in your Apple account:

  • On your iPhone, open the Settings app, tap your name, then tap Subscriptions and choose Sleep History.
  • Or, in Sleep History, open Settings: if Manage Subscription appears under Subscription, tap it. This opens Apple's subscription settings.

Deleting the app or deleting your Sleep History account does not cancel your subscription.

Restore purchases

If you already subscribe but Premium isn't active, open the subscription screen (in Settings, tap Upgrade to Premium under Subscription) and tap "Already subscribed? Restore purchases" at the bottom of the screen. If it still isn't active, email us at [email protected].

Delete your account

In the app, open Settings, scroll to Account, tap Delete Account, and confirm with Delete Forever. This works for guest accounts too. It deletes your account and its data from our database and storage, including your listening history, favorites, stats, profile, referral records, and any Pet Portraits photos and portraits. It also removes downloaded episodes from your device. It does not turn off bedtime reminders. Older app versions may retain Night Chronicle summaries and reminder settings on the device after sign-out or account deletion, and anyone who uses Sleep History on that device afterwards, with any account, may be able to see them; deleting the app removes them. This can't be undone, and it does not cancel an App Store subscription (see above).

Using Sleep History without an account? Delete the account in Settings before deleting the app.

If deletion fails, check your connection and try again, or email [email protected]. Our Privacy Policy explains what is deleted and what stays on your device.

Pet Portraits

Pet Portraits are made with AI and need a signed-in account. When you tap Generate, the pet photo you choose is sent to our servers and then to OpenRouter (openrouter.ai), which passes it to a third-party AI image-generation model to create your portrait. If the app asks for your agreement before your first portrait, nothing is uploaded unless you tap "Agree and continue"; older app versions do not ask. Please choose photos that show only your pet, with no people in them.

  • Report a portrait: email [email protected] and describe the portrait. If "Report a problem with this portrait" appears below the portrait on the portrait screen, you can tap it instead; it opens an email to us with the portrait's ID in the subject.
  • Delete a portrait: under Previous portraits on the Pet Portraits screen, tap the × on a portrait and confirm Delete. Deleting a portrait doesn't change your portrait allowance.
  • Delete everything: deleting your account removes your pet photos and portraits from our servers.

Privacy and terms

Read our Privacy Policy and Terms of Service.